Return & Exchange Policy
At SacrumForm, we want you to love everything you add to your space. If something isn’t right, we make returns simple and stress-free.
Return Policy Overview
Return Window
You have 30 days from the date you receive your order to request a return.
Condition Requirements
Returned items must be:
unused
in original condition
sent back with all original packaging, accessories, and inserts
Easy Return Support
Our customer experience team is here to help you through every step of the process.
Return Costs
Defective or Incorrect Items: Free Return
If your item arrives:
damaged
defective
or incorrect
…we cover all return shipping costs. No fees, no hassle.
Change of Mind Returns: Customer Covers Shipping
If you are returning due to:
ordering the wrong item
not liking the product
simply changing your mind
…the actual return shipping cost will be deducted from your refund.
Original shipping fees are non-refundable.
How to Start a Return
1. Contact Us
Email our support team at support@sacrumform.com with:
your order number
the item you want to return
the reason for the return
2. Repack the Item
Place the item securely in its original packaging, including:
accessories
user manuals
protective materials
3. Ship It Back
You’ll receive a return authorization email with instructions and the correct return address.
Drop the package off at the carrier listed in your return instructions.
Refund Process
Inspection
Once your return arrives, our team will inspect the item to ensure it meets our return guidelines.
Refund Timeline
After approval, your refund will be issued to your original payment method.
Refunds typically appear within 5–7 business days, depending on your bank or payment provider.
Exchanges
If you’d like to exchange for another color, style, or product, we’re happy to help.
Just email us and we’ll get it set up quickly.
Non-Returnable Items
For hygiene and safety reasons, certain items may be marked as non-returnable.
These products will be clearly labeled on their product pages.
